1. The Contract Renewals Terms and Conditions detailed herein are subject to change from time to time.
2. The Contract Renewals Terms and Conditions are subject to Vodacom Fibre General Terms and Conditions and are available on the following link:
   www.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre
3. Where there is any conflict between Vodacom Fibre General Terms and Conditions and these Contract Renewals Terms and Conditions, the Vodacom Fibre General Terms and Conditions shall prevail.

1. A contract renewal is the ability for existing Vodacom Fibre Broadband post-paid customers to renew their subscription-based contracts and consequently extend the term of such contracts for an additional period, at no charge subject to the provisions of clause 1.9.

1. Contract renewals are available for Vodacom Fibre Broadband customers on both Vodacom Fibre Network and Third-Party Networks that have collaborated with Vodacom.

1. When undertaking a contract renewal, a customer will be allowed to renew only to a 12-month or a 24-month contract term.
2. A customer will not be allowed to renew to a month-to-month as this capability already exists and is automated.
3.  If a customer renews their contract prior to its termination or expiry date, then the new term of the renewed contract will be inclusive of the residual period that remained prior to the expiration of the initial term of the contract. For instance, if a customer wishes to renew their existing 24-month (twenty-four) contract for an additional 24-month (twenty-four) contract, and this renewal is initiated at the beginning of, or during the 22nd month (twenty-second) of the existing contract when there are 2 (two) months remaining prior to the expiry date, such a customer shall have a renewed contract with an effective period of 26-months (twenty-six). The effective 26-month (twenty-six) term consists of the remaining 2 (two) months of the existing contract, which is added to the new 24-month (twenty-four) month period of the new contract term. 

The period from which a Vodacom Fibre Broadband contract becomes eligibility for renewal is as follows:

1. From the beginning of month 10 (ten) of an initial month-to-month contract.
2. At the beginning of, or during the 10th (tenth) month of a 12-month (twelve) contract.
3. At the beginning of, or during the 22nd (twenty-second) month of a 24-month (twenty-four) month contract; and
4.  At any time for a contract that was moved to a month-to-month contract after the expiration of an initial12 (twelve) or 24 (twenty-four) month contract expired.

1. Provided that a customer's contract is eligible for renewal, subject to a customer not requiring a new router, such renewal shall become effective immediately, and the applicable subscription charges for the renewed contract shall be immediately applicable. For instance, if a customer wishes to renew their existing 24-month (twenty-four) contract that has a subscription plan of 100 GB (10 Mbps) charged at R599/month to an additional 24-month (twenty-four) contract that has a subscription plan of 200 GB (20 Mbps) at R799/month, and this renewal is initiated at the beginning of, or during the 22nd month (twenty-second) of the existing contract when there are 2 (two) months remaining prior to the expiry date, such a customer shall have a renewed contract with an effective period of 26-months (twenty-six). The effective 26-month (twenty-six) contract would have a subscription plan of 200 GB (20 Mbps) at R799/month. 

1. Upon the renewal of an existing Vodacom Fibre Broadband contract, a customer will not receive a new router.
2. A contract renewal of an existing Vodacom Fibre Broadband contract extends the warranty period of the current router that is in use by the customer
3. The router warranty period is extended by the duration to which the customer renews their Vodacom Fibre Broadband contract, i.e., if a customer renews their Vodacom Fibre Broadband contract to 12(twelve)-months, the router warranty period is extended for 12(twelve)months, and if the customer renews their Vodacom Fibre Broadband contract to 24 (twenty-four) months, the router warranty period is extended to 24 (twenty-four) months.
4. If the customer’s current router becomes faulty or stops to function optimally, the customer will be allowed to do one router swop out at no additional cost.
5. The customer must contact Vodacom Fibre customer care on 0821904 to request for a router swop out

1. If the customer is using a router that is already out of warranty and has opted not to increase the router warranty period by way of contract renewal, the customer can continue to use the router out of warranty. However, if the existing out-of-warranty router becomes faulty and ceases to function optimally, then the customer bears the onus to replace the faulty router, at their cost.
2. A new router will be under warranty from the time the customer is active on the renewed contract until the end of the 24 (twenty-four) months. 

1. The total amount shall be based on the payment of the monthly subscription plan charges for the remaining months of the renewed contract, which shall be inclusive of the value of the router. 
2. The BOC will include the activation fee that was waivered when the customer renewed the contract. 

1. Customer Care on 082 1904 will provide support for Contract Renewals. 

1. Business partners will do contract renewals on behalf of Vodacom for Vodacom Fibre customers.