2. Definitions

2.1. In this Agreement certain words and phrases appearing in Title Case are given particular meanings. These words and phrases and the meanings they are intended to have are recorded below–

2.1.1. "Activation Date" shall mean the date of the activation of the SIM card on the Network;

2.1.2. "Agreement" shall mean these terms and conditions together with all schedules, and documents attached to these terms and conditions, as well as all amendments that may be made to these terms and conditions from time to time in terms of clause 22 below;

2.1.3. "Apparatus" means any mobile, transportable or portable cellular mobile terminal, handset, laptop, computer, modem or other apparatus which is approved by the Regulatory Authority and which is capable of connection by radio interface to the Network;

2.1.4. "Call Charge" shall mean the amount of money charged to you for a specified amount of call time or use of Vodacom’s data services (such as internet browsing or content downloads), as the case may be, as set out in the Tariff from time to time;

2.1.5. "Cellphone Number" shall mean the number allocated to you for the purposes of making use of the Services, also known as the Mobile Station Integrated Services Digital Network Number;

2.1.6. "Customer" or "you" shall mean the natural person entering into this Agreement with Vodacom;

2.1.7 “Financial Services”– shall mean long and short term insurance services and/or products provided by Vodacom Life Assurance Company (RF) Limited and Vodacom Insurance Company (RF) Limited, which are wholly owned subsidiaries of Vodacom(Pty) Ltd and such services and products are governed by the Insurance Terms and Conditions contained in this document;

2.1.8. "Initial Period" shall mean a period of 24 (twenty four) months or such longer period as expressly agreed to by you;

2.1.9. "Network" shall mean the public mobile telecommunications system operated and made available by Vodacom (Pty) LTD or any other member of the Vodacom Group;

2.1.10. "Prepaid Account" shall mean an account held within the Vodacom Group on your behalf which, when credited with a pre-determined value of airtime purchased by you, enables you to use the Services until such airtime is depleted;

2.1.11. "Regulatory Authority" shall mean the Independent Communication Authority of South Africa (ICASA) or any similar authority that is established in the future to perform or take over the functions of ICASA;

2.1.12. "Renewal Period" means a period of 24 (twenty four) months or such longer period as expressly agreed to by you, which period shall commence on or after the expiry of the Initial Period;

“the services” shall mean:

2.1.13.1. The cellular telecommunications service provided by means of the Network as well as such other additional related services or equipment;

2.1.13.2. Value Added Services and/or Financial Services (provided by Vodacom’s Insurance Companies)

2.1.14. "SIM card" shall mean the Subscriber Identity Module Card allocated to you to enable you to gain access to the Network by using the SIM card in the Apparatus;

2.1.15. "Subscription Fee" shall mean the monthly fee payable by you in respect of access to the Network by means of the Cellphone Number, as recorded in the customer credit application form;

2.1.16. "Tariff" shall mean the tariff of charges and fees (monetary amounts) payable by you to Vodacom in respect of the Services, as published by the Vodacom Group from time to time and as set out in the customer credit application form;

2.1.17. "Top Up Price Plans" shall mean all and any packages offered by Vodacom at any time that has or have a top-up component;

2.1.18. "Upgrade" shall mean the transaction, which will take place during, on or after the expiry of the Initial Period, in terms of which Vodacom may supply you with a new Apparatus for which partial or complete payment may be required and the simultaneous renewal of this Agreement by you for the Renewal Period;

2.1.19. "Vodacom Group" shall mean any of the Vodacom group of companies including Vodacom, any subsidiaries of Vodacom, any holding company of Vodacom and/or any subsidiaries of such holding company;

2.1.20. "Vodacom" shall mean Vodacom (Pty) LTD with whom you have entered into this Agreement for the provision of the Services;

2.2. When considering this Agreement, please note that –

2.2.1. words indicating any one gender shall include the others and the singular shall include the plural;

2.2.2. "days" shall mean calendar days unless qualified by the word "business", in which instance a "business day" shall mean any day other than a Saturday, Sunday or public holiday as gazetted by the government of the Republic of South Africa from time to time; and

2.2.3. unless specifically otherwise provided, any number of days prescribed shall be determined by excluding the first and including the last day or, where the last day falls on a day that is not a business day, the next succeeding business day.

2.2.4. The use of the expression "but not limited to" by Vodacom indicates that the prescribed list is not a closed one and that there may be other matters not listed to which the clause applies..

2.2.5. “General Service Calls”, charged at the General Service Call Rate, are provided by Vodacom in order to provide a better electronic communications service to Vodacom customers and includes, for example directory inquiries, recharge services, balance inquiries such as Vodacom Talk Time Usage information 126, self-help services as well as some Customer Care and help lines such as Stolen Phone Reporting line 0820124. The nature and purpose of the content of these services is to assist the customer in the use of Vodacom’s mobile network and/or services. Other services included in this category include calls to Telkom’s 08XX services, Universal International Freephone Number 09800 as well as calls to certain public service numbers, such as 10111 the South African Flying Squad, 1020 SA Government Directory Enquiries, Vodacom’s International SOS service 147, Emergency services 082 911 etc. General Service calls are included in the selected incorporated bundled minutes/seconds except calls to 110 – Directory Enquiries.

2.2.6. “Value-Added Services”, charged at the VAS Call Rate, are provided by Vodacom and/or Value Added Service Providers in order to make available to Vodacom customers a selection of value added services provided by means of the Vodacom Network. Value-Added Services are defined as non-core services, or in short, all services beyond standard voice calls, the content of which may not have anything to do with Vodacom’s mobile network and/or services. Examples of Value Added Services are calls and connections to the following services: *120# services, 082125 Vodacom shop location based service, 082152 Newsbreak and 082162 Cointel Weather service. These are services provided by the mobile operator or VAS provider and calls or connections to these Value Added Services are not included in the bundled minutes/seconds