International Roaming terms and conditions

General Terms and Conditions

1. Bundled offerings (minutes, SMS, data) and promotional tariffs do not apply to any of the international roaming offerings.

2. For Vodacom contract customers, all charges accumulated while roaming will be debited from your Vodacom account. Please remember that it may take up to 3 months for Vodacom to receive details of calls, SMSs and data used while roaming.

3. Some services available on the Vodacom South Africa network, may not be available in the country you are visiting.

4. Activation of International Roaming will take place within 24 hours of receipt of the relevant supporting documentation. Please always confirm that your International Roaming activation documents have been received. You should apply for international roaming to be activated with your service provider at least 7 days before departure.

5. Your service provider may require a deposit prior to activating the International Roaming service on your account, which will be credited to your account approximately 3 months after your return.

6. International Roaming may be more expensive if compared to your local Vodacom tariff plan. Please ensure that you select an appropriate Roaming option according to your needs. It is your responsibility to familiarise yourself with the relevant charges before activating the service.

7. You will be charged for both incoming and outgoing usage while roaming.

8. Your cellphone / modem may automatically select a different foreign network depending on the network coverage conditions and this could impact the rates you are charged. For lower rates always ensure that you are roaming on an appropriate Vodacom or Vodafone partner network.

9. If you have selected to divert your calls to another number while roaming, you will be charged for both for the incoming call to your number and the outgoing call (the divert) to the other number.

10. If you have selected to divert your calls to voicemail, you will be charged for both the incoming call and the outgoing call to your voice message service for retrieving the voice message while roaming. If you do not retrieve the message while roaming, no roaming charges will be applied.

11. If you have the Twin Call service activated, please ensure that your second cellphone remains switched off for the roaming service to function correctly.

12. Calls that are normally free (such as 1082, 121 etc.) are not free while roaming and are billed at the applicable rate as calls made back to South Africa.

13. While roaming, calling Vodacom’s dedicated Customer Contact Centre (111/+2782111) will be free.

14. Use of short codes (e.g: 111 and 121) is subject to availability on the foreign network.

15. The countries in which the various roaming options are supported differs for Vodacom Contract, Top Up and Prepaid customers.

16. USSD usage is charged at the applicable USSD roaming rate.

17. Vodacom will not be held responsible for any inaccuracies arising from information displayed on the website.

Vodafone World

1. Vodafone World is available to all Vodacom customers as a default service once international roaming has been activated.

2. All calls are billed on a per minute basis using the 60:60 billing concept.

3. No set-up or monthly charges are applicable.

4. If you choose to roam with a Vodacom or a Vodafone preferred network, you will receive a 10% discount off the standard, applicable Vodafone World rates. This discount only applies to calls made.

5. Vodafone World rates exclude mobile-originating SMSs that terminate on a premium number.

6. Vodafone World rates exclude calls to premium and satellite numbers.

SMS Roamer

1. SMS roamer is available to all Vodacom Contract, Top Up and Prepaid Customers.

2. Once the SMS Roamer service has been activated, all other services will be disabled, such as voice, MMS, access to the Internet from your cellphone, fax services and others. You will only be able to use SMS to communicate.

3. All call forwarding services will be cancelled once SMS roamer has been activated.

4. All incoming calls will be diverted to your Voicemail service. It is your responsibility so ensure that your voicemail service is setup and active.

5. If you're using Vodacom's Twincall service, the secondary SIM will also automatically be activated/deactivated with the SMS Roamer service.

6. All SMSs sent while using SMS Roamer will be charged at the applicable Vodafone World Zone rate.

7. SMS Roamer is only available to Vodacom customers who have activated this service.

Data Roaming

1. Data Roaming is currently only available to Vodacom Contract customers. Data Roaming is not currently available to Vodacom Top Up or Prepaid customers.

2. Data usage is billed in minimum increments of 10 KB.

3. Data Roaming will be charged at the applicable Vodafone World Zone rate.

4. Super Saver data rates are only applicable when roaming on selected networks.

5. Vodafone live! access is not zero rated when roaming and is billed as normal data usage.

6. Blackberry usage will be billed as normal data usage when roaming.

7. If you are connected to a website/application while roaming, you may incur data charges even if no content is purchased or downloaded. This is due to small amounts of data being transmitted every few seconds by the website/application (e.g. website refreshing, banner ads being pushed in the background, etc.). Please ensure that you close all unused applications while roaming. Vodacom accepts no liability for any unintentional data downloads your device may make

8. The AT&T USA data roaming R17.50/MB promotion ends 31 March 2015. The standard rate is R128/MB.

Data Roaming notifications

We want you to stay in control of your data roaming spend when you’re abroad – so we’ve introduced a new alert service from 10 December 2012. You will receive a Data Roaming notification at every R2000 increment of data spent. You don’t have to do anything – we’ll text you for free.

Vodacom Travel bundle

1. The Vodacom Travel Data Bundle service is currently only available to Vodacom Contract customers with roaming activated.

2. Customers must opt-in for the service. It is only required once - there is no need to opt-in for each day abroad or each time customers travel abroad.

3. The Vodacom Travel Data Bundle is applicable only when roaming on the participating 20 countries: Albania, Czech Republic, DRC, Germany, Ghana, Greece, Hungary, Ireland, Italy, Lesotho, Malta, Mozambique, Netherlands, Portugal, Romania, Kenya, Spain, Tanzania, Turkey, United Kingdom.

4. In order to qualify for the Vodacom Travel Data Bundle, you must ensure that you are roaming in a qualifying country that is listed as a Vodacom Travel Data Bundle country.

5. All networks in the qualifying countries will be included in the bundle allocation with the exclusion of Malta Maritime services which is a satellite network and standard roaming rates will apply.

6. Selected customers with the basic roaming service already activated can opt-in to the Vodacom Travel Data Bundle offer via:

            o USSD *111*130#

7. Customers can opt-out Vodacom Travel Data Bundle offer via:

            o USSD *111*130# option 3   

            o Service Providers

            o Vodacom Online Portal/Mobi site

            o Calling Customer Care

8. Upon activation of the service, the Vodacom Travel Data Bundle service will remain the customers default roaming option when they travel in the qualifying countries until it is de-activated.

9. The Vodacom Travel Data Bundle is eligible for use daily per calendar day. A calendar day is defined as 12 Midnight South African time to 12 Midnight South African time.

10. The Vodacom Travel Data Bundle service has a daily fee of R100 that is only charged on days that a customer is roaming on the Vodacom Travel Data Bundle qualifying countries and making use of any roaming service i.e. data usage (days with no roaming event will not be charged a subscription fee).

11. The Vodacom Travel Data Bundle allowance is 50 Megabytes of data per day.

12. The Travel Bundle service is only triggered and allocated when the customer uses data. The bundle expires daily at 12 midnight South African time. It will then require a new event to trigger a new bundle the next day.

13. Out of bundle rates apply of R4/MB when the bundle allocation of each service is depleted. A bundle will be allocated the next day only when an event is triggered.

14. If a customer is on a session that continues over the expiry time, 12 Midnight SA time, the next bundle will only allocate after he ends his session and triggers a new event. A bundle will not allocate during the session.  If he is in-bundle the session will deduct from his current session if he is out-of bundle, the out-of-bundle rates will apply until he ends the session.

15. If a customer is not roaming on a participating Vodacom Travel Data Bundle country, the applicable Vodafone World Zone Rates for data will apply. www.vodacom.co.za/roam

16. When the customer de-activates Vodacom Travel Data Bundle, they will not qualify for the rates even if they are roaming in a Vodacom Travel Data Bundle country, Vodafone World Zone Rates will apply.

17. When a subscriber has opted for the Vodacom Travel Data Bundle and is roaming on an Africa Roaming network, the Vodacom Travel Data Bundle service will apply.

18. While roaming on any participating Vodacom Travel Data Bundle country, calling Vodacom’s dedicated Customer Contact Centre (111/+2782111) will be free. (It is not an event that will trigger the daily subscription fee).

19. Customers may not have SMS roamer or Vodacom Travel Saver active simultaneously with the Travel Bundle. They are allowed to move to SMS roamer or Vodacom Travel Saver when they opt out on the bundle service.

20. Customers may have Vodafone World and Vodacom Travel Data Bundle active simultaneously however the Vodacom Travel Data Bundle will apply when roaming in the Vodacom Travel Data Bundle qualifying footprint, Vodafone World rates apply when customer is not roaming in the Travel Bundle qualifying footprint.

21. If the customer has triggered an event and used Travel Bundle but opts out of the service before expiry, the new offering that has been activated will apply only from the next day, 12 midnight SA time.

22. The Vodacom Travel Data Bundle fee will be billed on South African dates and times.

23. Vodacom Travel Data Bundle deductions exclude home tariff bundled minutes, tariff promotions. Public holidays and off-peak rates do not apply.

24. The Vodacom Travel Data Bundle service is only available for personal use, non-commercial purposes.

25. The Vodacom Travel Data Bundle service is non-transferrable

26. The Vodacom Travel Data Bundle service is non-refundable

27.  The unitization for the Vodacom Travel Data Bundle offer will remain the same as the existing Vodafone World unitization (10kB increments for data).

28.  All rates are VAT inclusive.

29. Vodacom (Pty) Ltd reserves the right to modify, enhance, or change the rates, allocations and destinations at any time and upon giving the consumer a 7 days prior notice.

Please note:

If you’ve barred incoming texts on your phone, you won’t receive any notifications.

While Vodacom makes every effort to ensure that customers receive the SMS notifications, it cannot be held liable for SMS not received.